We’ve made connecting to Flip super easy.
Once we have confirmed that your service is live, go ahead and plug in your fibre-capable modem—you should be up and running within a few minutes!
If not, you'll need to configure the modem with the settings below.
What you need
Here is a quick checklist to make sure you have all you need to set up your Flip connection.
- Fibre Terminal (ONT)
- A fibre-capable modem
- Two Ethernet cables (RJ45 to RJ45)
- A smartphone or laptop device
How to Setup
- Plug an Ethernet cable into the WAN port on the modem and plug the other end into the port labelled GE1 or LAN1 on your Optical Network Terminal (that’s the fibre box usually found on your wall).
- Plugin the power cable and turn the modem on. Do the same for your fibre box, ensuring that it is plugged in and has power.
- If you want to hook up your computer, TV, or another device directly to your modem, just plug an Ethernet cable into any of the numbered Ethernet ports on the modem and plug the other end into the device.
Flip yeah! Your internet should be up and running in a few minutes.
Ways to connect
You should be able to connect you the modem with an ethernet cable, just plug it from your device to one of the LAN ports on the back of the modem (the Flip modem has 4)
If you choose to get a Flip modem, you will find your Wi-Fi network name and password on the bottom of your NF18.
If you are bringing your own modem, you will usually find the default Username and Password printed on the bottom of the modem. To change your Wi-Fi name and password, you will need to look online or contact the manufacturer.
Sometimes third-party modems need to be manually set up – and won’t connect automatically.
If you using a modem from BigPipe or Skinny, or have a Fritzbox from 2Degrees or Orcon, you'll need to manually configure it regardless.
Make sure the modem is configured with these settings:
- WAN Connection Type: DHCP (Automatic IP/Dynamic IP/IP over Ethernet)
- 802.1Q: Enabled
- VLAN ID (802.1Q): 10
- 802.1P (Priority): 0
- IP Version: IPv4 or IPv6
- MTU Size: 1492 or 1500
- NAT: Enabled
Get in touch if it doesn't work and we'll organise for one of our Flip modems to be sent out (A one-off $50 fee applies)
What modems are compatible?
If you've purchased your own modem, you'll want to make sure it supports DHCP authentication and VLAN tagging (you can refer to the modem documentation or manufacturer if you're unsure).
If you have a MyRepublic modem, let us know and we'll see what we can do on our end.
Please note We won't be able to troubleshoot any issues with your particular modem (including the Wi-Fi) - there are too many out there to support them all!
Try getting in touch with the manufacturer if you need a hand with your specific modem.