December 2018 Copper Price Increase

Prices in the telecommunications industry constantly change and we pride ourselves on providing cost effective broadband solutions. Price increases are something we never wish to proceed with although changes from the network provider result in us having to adjust prices accordingly. 

Frequently Asked Questions

  • As you probably know, we provide your broadband services over a copper connection we rent from Chorus. From time to time they increase rental charges, with our thin margins and low prices, we couldn't absorb the additional cost this time. Sorry – we hate price increases too.
  • If you’re in a contract, our terms state that the charges for your service won’t increase until the end of that contract, unless the increase is as a result of a change in price from a supplier, which is the case here. Again, we really don’t enjoy putting up our prices, but in this case the cost was too much for us to absorb.
  • If you would like to change your plan, simply jump on to My Account to see what plan options are available for you.
  • Price increases from Chorus affect all providers, which means other providers may increase their prices or pass on the cost in other ways. We are unsure which other providers may be increasing their prices.
  • If you are wondering about where exactly your monthly plan charge goes, we have an article here which covers this.

If you have any further questions, simply reply to the price increase email you received from us.

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