Generally Flip customers are able to authenticate successfully on to our network by simply factory resetting their modem. You can do this by pinning the modem in the tiny reset hole on the back of your modem. In some cases, you may find that your modem requires a manual setup.
When to complete manual modem setup?
If the 'Internet' light on your modem is red or off, and the 'DSL' light is solid, you will need to go through this setup. We have provided our modem settings below and some of the common modem setup guides.
Modem Setup Guides
ADSL
Netcomm NF4V FRITZ!box 7490 Netcomm NB604N TP-Link 8961ND
VDSL
Netcomm NF4V Energy Imports VB204W Spark Huawei HG630b FRITZ!Box 7490
Flip Modem Settings
ADSL Modem Settings
| Setting | Configuration |
| Username | FlipAccountNumber@flip.co.nz |
| Password | Flip Internet Password |
| VPI | 0 |
| VCI | 100 |
| Encapsulation | PPPoA or PPP over ATM |
| Multiplexing | VCMUX |
VDSL Modem Settings
| Setting | Configuration |
| Username | FlipAccountNumber@flip.co.nz |
| Password | Flip Internet Password |
| Protocol | PPP over Ethernet (PPPoE) |
| VLAN ID | 10 |
| Priority | 0 |