Flip's billing system makes staying up to date with your invoices simple!
How can I pay my bill?
When customers sign up with Flip they are required to choose a payment method. Our system will automatically deduct payment from your provided payment details on your bill date.
In the case where the payment is not successful, you can login to your Flip My Account and complete payment yourself. You can find more information about this here.
Will I be informed before payment is attempted?
Yes, you certainly will. We'll email you a bill forecast one week before your bill date to give you an idea of what you can expect on your following invoice
What payment methods are offered?
You have two available payment methods to make payments and top up your account:
- Credit Card/Visa debit
Please note that we only support payments through the Flip My Account
Topping up your account
If your bill payment is not completed successfully from the automatic deduction on your bill date and you wish to manually pay your bill, or you wish to top up your account. You can do so by following the steps provided: Please note due to our short bill cycles we will automatically try the payment again
- Login to your Flip My Account and select 'Make a payment'. follow this link to login.
- you will be taken to a payment screen, In the amount field, enter the amount you wish to top up.
- Enter in the Credit Card details you want the payment to come from.
- If It is a new payment method you want to save to the account check the box next to save the payment method. this means your next invoice will automatically be charged to this new payment method.
- Select Make a Payment
And that's it all done and your account is now paid. if you go back to your My Flip Dashboard you will now see the payment reflected against the account