You might have heard that news that we're flippin' over to 2degrees! From 8 November 2023, Flip customers will start seeing the 2degrees brand on our emails, online portal, bills, and more.
Here's everything you need to know.
Why is Flip rebranding to 2degrees?
We’ve been part of the 2degrees family since June 2022, and like us, they’re all about fighting to get Kiwis a fair deal on their broadband. We’re combining our brands so we can be even more focused on delivering Kiwis a better internet experience.
2degrees was voted NZ’s fairest telco (Kantar Corporate Reputation Index, 2023) and has an awesome NZ-led care team. We reckon you’ll really love the change.
Can I still join Flip?
We’re no longer accepting new customers, but 2degrees has some cracking broadband deals. Head over to their website now and check it out.
What do I need to do to move to 2degrees?
There is nothing you need to do on your end to move your Flip broadband plan to 2degrees. You’ll receive an email from us soon (if you haven’t already) and an email from 2degrees once the change has happened.
Will there be any outages?
Nope!
Will I need to change my broadband equipment or modem/router?
No, whether you have your own modem or one from Flip, it should work as usual.
If you encounter issues, reset your modem/router by unplugging it at the wall, wait a few minutes and then plug it in again.
Will I see any changes on my bill?
2degrees bills broadband monthly, so you’ll be charged $60/month instead of $14/week or $28/fortnight for your plan.
Your weekly or fortnightly plan with Flip converted to monthly works out to be $60.83/month, so your plan will be a little bit cheaper with 2degrees and you’ll still get the same internet speed and unlimited data. Nice.
Can I still pay weekly or fortnightly?
While you’ll be billed monthly, you can pay weekly or fortnightly through your internet banking if that’s how you prefer to stay on top of your bill. 2degrees’ bank account details are:
Bank account: 02-0108-0659253-000
Reference: Your account number – you can find this on your bill summary email 2degrees will send you
Just note that if there is a balance still owed by your payment due date (you’ll find this on your bill), your saved credit or debit card will be charged as normal.
1% card payment fee
From your first 2degrees bill, a 1% payment fee will apply to payments made by credit or debit card. You can avoid paying this fee by switching to direct debit. Important: you’ll only be able to do this once you’ve received an email from 2degrees letting you know the change is complete.
Who do I contact for customer support?
Contact us the same as you do today until you get an email from 2degrees. From then on, contact the friendly 2degrees team for help.