Sign Up

• ★ December 2018 Copper Price Increase
• ★ Where does my monthly telco spend go?
• Telecommunications Disputes Resolution
• Signing up with Flip
• Type of Installation: Full or Standard
• Refer a Friend

My Account

• My Account Overview
• Moving House: Move my Broadband
• Broadband Plans: Change my Plan
• Change Account Name or Ownership
• Check my Broadband Data Usage
• Cancel my account

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Broadband

• My Internet is Not Working
• Modem Setup Guides and Modem Settings
• Safe Mode and Parental Control
• Setting up your Modem
• Internet is Slow and Speed Issues
• Browsing Support and Flip DNS

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Billing

• Paying my bill
• Understanding my bill
• Flip IOU
• First Payment Explained
• Early Bill Payment
• International & National Calling Rates

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Homeline

• My Homeline is not working
• Phone Features
• Malicious and Unwanted Calls
• Pin Code
• Call Diversion
• Caller ID

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Frequently Asked Questions

• Do I need a Flip modem?
• Email Services and Settings
• Fibre Broadband
• Will port forwarding work?
• How do I call Flip from overseas?
• Do you use the DIA’s Digital Child Exploitation Filter?

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