Let's get your internet services up and running! Before beginning the troubleshooting process, please check our Networks section to ensure that there are no outages in your area.
Step 1: Powercycle your equipment
Power off all your devices that are connected to your internet network including your modem. Restart the modem first, once the modem comes back online, you can restart your other devices and then try connecting to your internet network. Please note that you can restart your modem by pushing the power button on the modem or turning it off on the wall.
Step 2: Check cables
Turn your modem off and turn the power off at the wall. Disconnect all cables from the modem. Reconnect the telephone cable and then the power cable. Turn the power on at the wall and then on your modem. Wait for two minutes and then try using the internet.
Step 3: Check the modem lights
Scenario 1: The DSL light on your modem is flashing or off. Please refer to the Isolation Testing section.
Scenario 2: The DSL light on the modem is solid green or blue and the Internet light on the modem is red or off. Please refer to the Modem Internet Setup section.
Scenario 3: Modem will not power on. Please try another modem or check your modem at other power points.
Scenario 4: The Wi-Fi light on your modem is off. Please enable the Wi-Fi service on your modem by pushing the Wi-Fi/WLAN key on your router until the Wi-Fi light turns on.
|Modem Light||Icon||Description: Status|
This light indicates whether your modem is on or off.
The DSL light confirms your connectivity status to the Flip network.
This light indicates whether your modem has successfully authenticated on to the Flip network.
This light confirms the current status of your Wi-Fi network.