Auto Top-Up FAQ's

Auto Top-Up enables you to set a reoccuring payment to your account that aligns with your pay in order to reduce your monthly broadband bill.

Your payment can be weekly, fortnightly or monthly for the amount you choose.



Why don’t we allow auto top-ups on direct debit?

As soon as we try and take money on direct debit we have issues around weekends, public holidays and delays with the 2 day lead time.

Credit Cards and Debit Cards do not have this issue and can be processed immediately on any day. This keeps things a lot more simple.


What if I select the 31st?

On a month where there is no 29th, 30th or 31st we will process your Auto Top-Up on the last day of the month.

For example, an Auto Top Up on the 31st of Jan will go out on the 28th of Feb (29th on a leap year), the 31st of March, 30th of April etc.


What if my bill is due on the same day?

The amount owing on the account will always be taken on the billing day. Regardless of the amount of your Auto Top-Up.

For example, if an Auto Top-Up of $20 is due, but your bill is $50 – we will take the $50.

If an Auto Top-Up of $20 goes out on a Tuesday and your bill is $50 for Wednesday, we will take $30 on the Wednesday.



If you have any other questions please email

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  • Avatar
    Ray McKendry

    Explain Auto Monthly Purchase please

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