In most cases you should be able to connect to the internet for the first time by simply resetting your modem/router. But sometimes it may not work, so if you have a TP Link Modem, follow these steps and you should be up and running:
Type in 192.168.1.1 in your browser
Enter default username and password for the modem
Click on Quick Start then Run Wizard
Select the Time Zone as shown below and hit Next
Select PPPoE/PPPoA and hit Next
Enter in your Flip Username and Password
Your username is your Flip account number with @flip.co.nz after it. And the password you chose when you signed up.
e.g. Username: email@example.com
Connection Type: PPPoA VC-MUX (please not that this is INCORRECT in the screenshot below)
Then click next
You are all ready to start browsing the internet.
If you have any problems or still can't connect to the internet, just give our Technical Support team a call 7 days a week from 10am to 7pm.